3 REASONS TO RENT FROM A STORAGE FACILITY WITH A RESIDENT MANAGER

While resident managers who worked for free on-site rent used to be commonplace in the self-storage industry, more and more facilities are shifting to standalone computerized kiosks, affecting the overall customer experience. However, some storage businesses still employ on-site workers to help customers. Here are three reasons to rent from a storage facility with a resident manager and why you won't regret the decision down the road.
Interactive Help When You Need It
If you are new to renting a storage unit, you might be brimming with questions from the very start. New customers often wonder what size of storage space is best for their needs, what they need to do if they want to upgrade, and how to handle vacating paperwork. While it is true that kiosks can run 24/7 and offer a lot of automated information, nothing quite compares to talking with a real person who innately understands facility policies.
Resident managers are typically available around the clock, because they live on-site in facility-owned apartments. If you are moving from another state and have no idea what time you will arrive, a simple ring of a doorbell will put you face to face with someone who can help you to take care of your rental paperwork.
Resident managers are also able to offer valuable advice about choosing unit sizes, saving people from renting spaces that are bigger than what they need. If any problems arise during the course of your rental experience, resident managers can talk with you about your options, place service calls, or help you to troubleshoot the problem when it occurs.
Site Security
While it is unlikely that your storage unit will be burglarized, it isn't unheard of in the storage industry. In 2012, which is the last year data has been collected on the subject, 8.9% of storage facilities reported some kind of theft. Although this number might not seem significant, further reports have shown that theft is typically underreported in the storage industry, which is why having on-site managers looking out for trouble is such a valuable asset.
Resident managers are typically required to perform daily, or even hourly, checks of the facility to make sure everything is running accordingly. Since managers have one-on-one contact with all new renters, they are more likely to notice someone who doesn't belong and can contact the authorities if something seems awry.
Some facilities even ask their managers to perform daily lock checks, making sure that each unit has the same lock as the day before. This added security measure helps to ensure that someone doesn't access the unit, remove someone else's lock and replace it with one of their own. By using special stickers that are placed on the lock during move-in, managers can identify new locks, significantly improving site security.
Additional Services Offered
In addition to looking out for trouble and always being on hand to answer your questions, having resident managers on-site also gives customers the chance to enjoy other services, such as more flexible payment options, on-site fax service, and even other perks like being able to buy packing supplies or rent a moving truck.
Some storage facilities with on-site managers can even accept commercial deliveries, for smaller businesses who might be using a storage unit to house their inventory. While a kiosk might not be able to sign for a new shipment, resident managers can grant access to delivery personnel, allowing businesses to operate even when owners aren't available.
When you are ready to rent a storage unit, stop by The Attic Self Storage. With resident managers who are available 24/7 to give you a hand, renting storage space has never been easier. Our facility only consists of easily accessible ground units with 10-foot ceilings, and we focus on site cleanliness and security every day. To learn more about our available storage spaces, visit our website or come by our office.



